Play, but know your limits

Q98 Responsible Gaming — Keep the fun, cut the harm

Gaming is entertainment — enjoyment, not addiction. q98 believes every player should stay in control. That's why we provide the best tools and guidance for responsible gaming.

Age Verification 18+
Set Betting Limits
Benefits of Self-Exclusion
24/7 Support

What is responsible gaming and why does it matter?

Responsible gaming at q98 is more than following rules — it's a way of life. When online gaming starts feeling like a source of stress rather than entertainment, that's a sign something is wrong. With millions of players across Bangladesh in mind, we've built an environment where playing responsibly feels natural and easy.

The core principle of responsible gaming is maintaining full control over your time, money, and mental well-being. Gaming should never come at the cost of family, work, or studies. q98 is here to support you in that goal.

Our platform offers multiple responsible gaming tools — from setting betting limits to full self-exclusion. All tools are completely free to use and can be activated by you at any time.

Remember: gaming should be entertainment — not an investment or a source of income. Chasing losses by placing more bets is never the right call.

Core Responsible Gaming Principles

At q98, we follow a set of core principles for responsible gaming and encourage every player to do the same:

  • Play for Fun: Think of gaming as a form of entertainment, not a source of income.
  • Set Your Budget: Decide in advance how much money you're willing to spend on gaming, and never go beyond that limit.
  • Control Your Time: Decide how long you'll play each day — and stick to it.
  • Don't bet on impulse: Avoid playing when you're stressed, angry, or feeling low.
  • Don't Chase Losses: Placing bigger bets to recover losses after a bad run is dangerous.
  • Take Breaks: Take regular breaks instead of playing for long stretches at a time.
  • Be honest with family and friends: Talk openly with your loved ones about your gaming habits.

Age Verification & Minor Protection

Q98 is strictly for individuals aged 18 and above. Keeping minors away from this platform is one of the most important aspects of responsible gaming.

  • Age verification is mandatory at the time of registration.
  • KYC documents are required for accounts flagged as suspicious.
  • If a user is identified as a minor, their account is closed immediately.

For Parents: Use parental control software on your device. Keep an eye on your child's online activity and have an honest conversation with them about the risks of online gaming.

Our Responsible Gaming Tools

Q98 puts you in full control of your gaming. Use the tools below to keep your experience safe and enjoyable.

Set Deposit Limits

Set daily, weekly, or monthly deposit limits. Lowering your limit takes effect immediately, while increasing it requires a 24-hour waiting period — this ensures every decision is a considered one.

Session Time Control

Set a maximum time limit for each gaming session. Once the limit is reached, the platform will automatically alert you and, if needed, end the session.

Set Loss Limits

Your session will automatically end if your losses exceed a set amount. This is one of the most effective ways to keep financial losses under control.

Cooling-Off Period

Take a break from gaming for anywhere between 24 hours and 30 days. Your account stays active during this time, but all gaming activity is completely paused.

Self-Exclusion

If you feel your gaming is getting out of control, activate a self-exclusion lasting anywhere from 6 months to 5 years. Your account will be completely inactive for the entire duration.

Reality Check

Your total gaming time and spending are shown at regular intervals. This keeps you aware of where things actually stand.

How the Tools Enable it?

Responsible gaming tools at q98 are easy to activate directly from your account settings. Just follow the steps below:

1
Log in to your account

Sign in to the q98 platform with your username and password.

2
Go to Profile Menu

Click the profile icon in the top right corner and open the "Responsible Gaming" section.

3
Choose the tools that work for you

Set a deposit limit, time limit, loss limit, or self-exclusion — whichever you need.

4
Confirm & Save

Confirming your settings will apply them immediately. A confirmation message will be sent to your email.

5
Contact Support if You Need Help

If you run into any issues, our 24/7 support team is ready to help.

Problem Gambling Warning Signs

The signs below may indicate that gaming is becoming a problem. If one or more apply to you, don't wait — seek help now:

You are consistently going over your set budget.

I have a strong urge to place more bets to recover what I've lost.

You feel anxious or restless when you think about stopping.

You are spending more time gaming at the expense of work, studies, or family responsibilities.

You feel the need to hide your gaming spending from family or friends.

You are taking on debt or dipping into savings to fund your gaming.

You feel irritable or on edge when you can't play.

Your sleep, eating habits, or daily routine are being disrupted.

If you notice any of the signs above, contact our support team right away or activate the self-exclusion tool. Asking for help is a sign of strength.

Yourself Verify

Ask yourself these simple questions to assess your gaming habits. If most of your answers are "yes", you are gaming responsibly.

Do I set a budget before I start gaming?

Yes — Good Habit
No — start now

Do I stop playing within the time I planned?

Yes — Excellent
No — use a session timer

Can I end a session calmly after a loss?

Yes — Great Control
No — enable a loss limit

General FAQ

No. Activating self-exclusion keeps your account balance fully secure. Once the exclusion period ends, you can reactivate your account normally and your balance will remain intact.

Lowering a limit takes effect immediately. Increasing a limit requires a 24-hour waiting period — this delay is intentional, to ensure the decision is considered and deliberate.

A cooling-off period is a short-term break — ranging from 24 hours to 30 days — after which your account is reactivated automatically. Self-exclusion is long-term — from 6 months to 5 years — and even after the period ends, you will need to contact the support team to reactivate your account.

Start by having an open, non-judgmental conversation with them. Then reach out to the q98 support team — we can take account-level action on third-party requests too. Seek professional counseling if needed.

No — all responsible gaming tools at q98 are completely free. They are part of our commitment to player protection, not a premium feature.

Q98's Our Commitment

To ensure responsible gaming, we don't just provide tools — we build an entire culture around it.

Staff Training

All our support staff are specially trained in responsible gaming. They are equipped to identify signs of problematic behavior and provide the right assistance.

Our team never judges — we're here to help. Reach out anytime, no hesitation needed.

Automated Monitoring

Our system automatically detects unusual gaming patterns. If it spots a sudden spike in betting amounts or an abnormally long session, an alert is sent out automatically.

This monitoring does not compromise your privacy — it is carried out solely for your protection.

Transparent Information

For every game, we clearly display RTP (Return to Player) percentages, odds of winning, and house edge. We believe informed players are responsible players.

There is no guaranteed strategy for winning at gaming in the long run — keeping this in mind can help you avoid a lot of problems.

Community Awareness

We regularly publish responsible gaming guides, information, and awareness messages. Our goal is to build a more informed and responsible gaming community across Bangladesh.

Spread the message of responsible gaming among your circle — it's a small step that makes a real difference.

Start Gaming Safely

Play responsibly, Have fun

Join q98 and use our responsible gaming tools to enjoy a safe and fun gaming experience.

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